Trizma is a trusted Business Process Services (BPS) provider for some of the leading global companies, in industries such as financial services, IT, health care, and aero-space industry. Founded in 2002, our 3 growth pillars are: service innovation, customer excellence and a consultative approach to process efficiency.
We respect and we grow our human capital. We offer our own ecosystem a strong foundation which represents an international working environment with its own dynamic. We are consistent in growing a quality professional environment which recognizes the importance of each action.
Field Service Coordinator – Polish Language
Field Service Coordinator works in a very dynamic, multilingual and customer oriented business environment. Position is responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or Customer responsibility; position is also responsible for ensuring that all available resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements met.
Languages required:
POLISH LANGUAGE – Fluent
Key Areas of Responsibility:
Support the activities of the Customer Engineers (CEs) assigned to this position within a particular geographic
region or territory; Plan, prioritize, assign, and monitor all open work orders for CE’s, ensuring the prompt
delivery of service to meet our contractual terms and conditions;
Responsible for identifying and escalating to the Team Leader or the Territory Manager, or the correct person,
any situation that will cause a work order to exceed the specific contractual response or fix time; Gathers
problem information and records data in desktop tools
Working with other Service Coordinators when the movement of engineers across territory boundaries is
necessary to fill any skill or resource shortfall
Maintaining effective and timely communication with engineers, obtaining regular progress updates for
outstanding work orders, and handling all messages that are required to be transmitted to CE’s within the
territory; Scheduling customer installation activity
Candidate profile and qualifications:
Knowledge of Polish and English language
Excellent communication skills
High level efficiency, problem solving attitude, precision and attention to detail
Responsible with good organizational skills
Well-developed computer skills
Trizma is offering:
Long term employment opportunity for best performing candidates
Performing services for a multinational company
Dynamic and responsible position
Chance for a professional and personal development
Advancement opportunity
Paid training
Follow the link and apply http://www.trizma.com/working-at-trizma/