Job Function:
• Processing all incoming customer relations inquiries regarding topics before, during and after the
travel with Lufthansa in writing or via the telephone in line with the customer relations
procedures.
• Processing all incoming customer relations inquiries from all Customers, Lufthansa HON Circle
members and First-Class passengers (Priority Channel)
• Handling customer enquiries and claims from customers and debt collectors according to
universal conventions and regulations, compensation policies and internal processesAnalyzing
and understanding the customer request, making necessary research via various tools and
resources (such as OneRes, Worldtracer etc.) making decisions on the outcome of the claim,
issuing claim amounts and finally providing response via written and/or outbound calling
• Taking over special tasks as assigned by Customer Feedback Management
Job Requirement:
• Proficiency in written customer communication
• Strong proficiency in English language (written and verbal)
• Strong proficiency in German language, written and verbal
• Demonstrated experience in de-escalating handling of complaints
Application deadline: /
Mail adress: teodora.cormarkovic@manpowergroup.rs